Privacy Policy – AYOUB App

This Privacy Policy explains how AYOUB (operated by Youth Challenge Company) collects, uses, and protects your personal information when you use our services. The policy applies to users inside and outside the Kingdom of Saudi Arabia who interact with AYOUB through our website.

Effective Date: April 19, 2025

A - Scope This policy applies to all users and companies of the AYOUB application and website, which provide tools and services related to wellness, mental health, and workplace wellbeing. By using AYOUB, you consent to the practices described in this policy.

B - Information We Collect

1. Information You Provide Directly:

  • Full name, email address, phone number
  • Employee ID number (if the account is linked to an internal company system or workplace platform)
  • Feedback, support inquiries, and survey responses
  • Activities entered by users and attachments

2. Automatically Collected Data:

  • Device information (model, operating system, language, network)
  • IP address and general location data (if enabled)
  • Usage activity (app visits, feature interactions, time spent)
  • Health data from connected services or devices (if authorized by the user)

3. Optional Data from Third Parties:

  • Integration with Apple Health, Sehaty, or other wellness apps/devices (if permission is granted)

C - How We Use Your Information

  • To personalize the user experience
  • To provide health-related services and suggestions
  • To respond to user inquiries and support requests
  • For research and app performance improvement
  • To comply with applicable laws or requests from regulatory authorities

D - Sharing Your Information We may share limited data with:

  • Government agencies (e.g., National Center for Mental Health) for health improvement programs
  • Healthcare professionals, with your explicit consent
  • Technology partners who assist with app functionality (under strict confidentiality agreements)

We do not sell your personal data to third parties.

E - Your Controls and Choices You can:

  • Update or delete your profile data from within the app
  • Revoke permissions via device settings (e.g., location, health data)
  • Request a copy or deletion of your data by contacting us directly

F - Data Security We follow industry-standard security protocols to protect your information against unauthorized access, loss, or misuse. Your data is encrypted where possible and stored securely.

G - Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or operational needs. Data will be deleted or anonymized once it is no longer needed or upon your request, in accordance with applicable regulations.

H - Changes to This Policy We may update this Privacy Policy occasionally. You will be notified of significant changes via app notification or email. Continued use of the app after updates implies your acceptance.

I - Contact Us If you have any questions about this Privacy Policy or your data, please contact:

  • Website: www.ayoub.com.sa
  • Email: info@ycc.com.sa
  • Address: Mohammed Bin Hanifah Road, Al-Rafi'ah, Riyadh
  • Phone: +966566631105

(Last updated on April 19, 2025)